Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

Fingerprint Scanner Not Connecting

If your fingerprint scanner isn’t connecting, this guide helps you quickly check and re-establish the connection. It walks you through opening a practice transaction in the Live Scan app to determine if the scanner is recognized by looking for the “Scan” button.

 
​

# Follow the steps below if your fingerprint scanner is not connecting

1. Open the Live Scan App and Login

2. Open a Practice and Training Transaction

Open a Practice and Training Transaction

3. Go to the fingerprinting page and see if there is a "Scan" button (Note: If there is a "Scan" Button, your scanner is connected!)

Go to the fingerprinting page and see if there is a "Scan" button (Note: If there is a "Scan" Button, your scanner is connected!)

4. If you do not see a "Scan Button" unplug your Fingerprint Scanner from the computer and unplug the wire from the scanner itself (if possible)

If you do not see a "Scan Button" unplug your Fingerprint Scanner from the computer and unplug the wire from the scanner itself (if possible)

5. If you are able to unplug the wire from the scanner, firmly plug it back in the scanner, ensuring it is plugged in all the way, and then plug the scanner back into the computer.

If you are able to unplug the wire from the scanner, firmly plug it back in the scanner, ensuring it is plugged in all the way, and then plug the scanner back into the computer.

6. Click "Reconnect Scanner" and wait for it to load. Once it is done loading, the "Scan" Button should show up.

Click "Reconnect Scanner" and wait for it to load. Once it is done loading, the "Scan" Button should show up.

7. If the "Scan" Button is there, your scanner is connected.

If the "Scan" Button is there, your scanner is connected.
ℹ️ If you are still having issues you can contact support with the info below for more assistance!E-mail: support@biometrics4all.comPhone: (714) 568-9888 opt 2