Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

Troubleshooting Payment ID / QR Code - Live Scan Operators

This guide helps you smoothly enter and troubleshoot Payment ID/QR codes in the Biometrics4ALL, Livescan4G app. It explains how to input a Payment ID or scan a QR code from the main screen, and emphasizes checking the expiration date to ensure validity—if expired, simply reschedule your appointment.

# Payment ID/QR Code

1. Enter Payment ID / QR Code

To enter a Payment ID/QR code into the Livescan4G app, find this field in the top right of the main screen.

Enter Payment ID / QR Code

2. EXPIRATION DATE

A Payment ID/QR code will fail if it is expired. If it is expired the applicant will need to reschedule the appointment through applicantservices.com.

EXPIRATION DATE

3. ERROR: PROBLEM LOADING THE TOT

If you receive this error, make sure your device is connected to the internet. Importing a Payment ID/QR code requires your device to be connected to internet.

4. Support

If you are still experiencing issues with the Payment ID/QR code please reach out to support for further assistance.
(714)-568-9888 | support@biometrics4all.com

 

Created with Tango.ai