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Troubleshooting Submission Error

Having trouble submitting your live scan transaction? This guide helps quickly identify and address the issue. Start by clicking the “messages” button at the bottom of the screen to view any error messages. The error details will appear, guiding you on what went wrong.

 

# The steps below can be taken in the case errors occur when submitting a live scan transaction

1. Click on "messages" to view the error message

The messages button will usually be at the bottom of the screen and can be clicked here

Click on "messages" to view the error message

2. When clicked the reason for the error or errors will be displayed here

When clicked the reason for the error or errors will be displayed here
ℹ️ If you are unable to submit due to the error, and are unsure of the error or solution, you could contact us with the info belowsupport@biometrics4all.com(714) 568-9888 ext. 2